Hi @saavedma,   Thank you for your feedback.   I am pleased to hear that you had such a good experience when contacting our support staff recently. I will pass on your kind comments to the staff member involved and their supervisor.   If you require any further assistance please do not hesitate to contact us.   Regards, Karl ... View more

Hi @saavedma    I have escalated this to a cancellation officer. Someone should call you back ASAP.   Regards, David_M ... View more