How useless is the phone chat. It tells me it will be a 30 minute wait but I am still on hold an hour and 20 minutes later. I am having the same issue where after 7pm my internet goes downhill and my ping on a speedtest is about 200ms rather than the normal 5ms I get on my 100 plan with a FTTP connection. Earlier today I did a test and got Ping: 5ms Download: 93.7 Upload: 37.7 I have just done a test now and recieved Ping:154 Download: 8.99 Upload 10.98 Pretty garbage to be paying $89 a month for garbage like this, but I have only just started having these issues lately after years of being on this plan with TPG.
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