Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more

Hi @alexshel    Unfortunately we cant push a firmware to that modem unless it is in use with a current active  customer. The firmware is pushed to each individual modem, not something end users generally do themselves.   I would finish your signup and get an active service installed, and then worry about updating the firmware. It may happen automatically during the activation process.   Regards, David_M   ... View more