Hi @David_M , Thank you for your reply. Yes I have connected the modem to the NTD directly and there is WAN light now as well as internet (Thanks so much for this mate). Can you give me some idea/ solution why it is not working in my room (NTD is in the garadge)? all my LAN devices and my LAN phone are inside the house. so got to make that port work. just any ideas?   Truly appreciate your support. Kind Regards Tareq ... View more

hi @David_M    I'm having a tough time here. please help me. attached are the photos you required i assume.   Please let me know if you require any further info.   Kind Regards Tareq ... View more

hi @David_M, I have done what you advised but it's still the same. i have attached couple of screenshots if that comes to any help. please let me know if you require any further info.     Kind regards Tareq   ... View more

Hi @David_M    Thank you mate, would really apreciate if you could kindly look at it as a high priority. I know we are all having difficult times, but this is directly impacting me and my wife's job.   Hope you have a good day.   Kind Regards Tareq ... View more

That sounds really wierd. I can confirm i didn't signup for anything like that. and why will there be internet in my Ethernet then? are you able to do anything please? this is really urgent for me as me and my wife both are working from home now.   Kind Regards ... View more

hi @David_M, Thank you for your reply. it was all working fine, and suddenly stopped working. i have checked all the things you mentioned and couldnt find any fault. my last step was to go to the factory reset. however, i was reading some comments in the community. went to Advanced>Network>EWAN and entered my TPG username and password, it doesn't look like it can connect. the router was supplied by TPG. is there anything else from your end that you can check?    Kind Regards Tareq   ... View more

hi @David_M  thank you for your reply. yes the Fault number: 10469143 was lodged from the mobile app.   Kind Regards ... View more