Ethernet has internet but Wifi doesnt - NBN,TP-Link Archer VR1600v

[tareq]

hi @David_M,

I have done what you advised but it's still the same.

i have attached couple of screenshots if that comes to any help.
please let me know if you require any further info.

Kind regards

Tareq

[David_M]

Can you take a photo of the NBN-NTD and the lights on your modem?

[tareq]

hi @David_M 

I'm having a tough time here. please help me. attached are the photos you required i assume.

Please let me know if you require any further info.

Kind Regards

Tareq

[David_M]

Hi @tareq 

Can you check you are using the correct cables, and do a factory reset on your modem.

Using an ethernet cable from the modem WAN port to the NTD should get a solid WAN light on the modem.

You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Regards,
David_M

[tareq]

Hi @David_M ,

Thank you for your reply. Yes I have connected the modem to the NTD directly and there is WAN light now as well as internet (Thanks so much for this mate). Can you give me some idea/ solution why it is not working in my room (NTD is in the garadge)? all my LAN devices and my LAN phone are inside the house. so got to make that port work. just any ideas?

Truly appreciate your support.

Kind Regards

Tareq