Hi @5angelis , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   Please also include the email address you are having issue with.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @5angelis , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   Please also include the email address you are having issue with.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @5angelis,   What email client are you trying to send the email in? Have you updated to the new password in your email client?   Regards, Karl ... View more