Hi @karenaboothey,    We'd like to see as to what type of connection you have there and we can determine as to what can be done to get you have a phone port. Send us a private message with your TPG account details.  How do I private message (PM) in the community   ... View more

Hi there               Welcome to the community,   Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you      kind regards ... View more