Hi @Guorium    Thanks for your PM. I have requested for our Mobile/Billing Team to investigate and requested for someone to contact you back ASAP with an update.   Regards, Karl ... View more

Ok so I got a call rather quickly. They basically told me no ADSL for me because "NO" and they want me to cancel my nbn plan.  I do not know what technical issue caused the unavailability of service (or maybe you just do not care anymore) but clearly TPG staff should have advised me on that a month ago when I requested the relocation to a place without NBN connection. Instead, I was misled into believing ADSL is available at my new address and I will have an ADSL service set up soon. Only to get told "No service for you because of reasons" a month later.   I just submitted a cancellation request as required by the relocation team. It wants me to acknowledge that I need to pay up to $350 cancellation fee. Although I had to tick it to submit, I do not think I owe you that after you put me through a month without internet. I paid for the whole month to 20 May which I used only half a month. After this, you can send me whatever internet bill you want and you are not getting anything from me. Think of it as thanks for nothing. I got another ISP offering to provide ADSL.   UPDATE: TPG cancellation team waived termination fees for me. A wise thing to do. If you had been more careful with your knowledge about service availability and kept me informed in a timely order, I would have been happy to pay up. The same lesson you should have learnt from many other cases in the past. ... View more