Hi @brionye   Thanks for raising this with us.   We were able to locate your account and learned that this has been raised to our Engineering team.   An NBN technician has been booked to check the service and further updates will be provided by your assigned Engineer once available.   BasilDV ... View more

Hi   Upon checking your service after NBN visit today I can see now your service is working. Please confirm your issue is resolved.   John ... View more

Thank you so much Peter, it is now working. I had been going crazy trying to work it out, so thank you so much for your prompt reply and resolution !!!!.     ... View more