@chicaneau After a lot of phone calls about monitoring the modem and doing more tests and tests....., i lodged a complaint to TIO. You know what, a compaint case manager from TPG called me after a few days and he admited that they can't fix the modem and let me terminate the service without any penalty!   Joined Optus stright away and have the connection less than a week. The most important thing is that no more crappy modem and now I even have a faster download speed and much stronger and stable wifi signal!! ... View more

Another modem reboot tonight. No Internet connection on 5G wifi. After rebooting the modem, the phone light on the modem wasn’t on. 5G wifi is still not working while 2.4g and LAN connections are fine! ... View more

hi @ajnslng ,   Welcome onboard! Same issue here but TPG won't fix it! Suggestion from TPG: Reset, power cycle down, replacement modem......It never ends! They asked me to do a few test, but no body care to check their email and results. ... View more

Got another call today from the senior technican about the issues, but still no soloution as expected. She wants me to do some tests which i had done 2 times and the results were sent to   networktest@tpg.com.au and helpdesk@tpg.com.au, and also the Moderators here!   However no one seems to check the emails and no one has ever seen the results. What is the point to ask me do the tests again????? I was told that the 5g wifi network can't be connected could be the NBN issue as other users  in my area also report the same issue! Are you serious???   If you don't want or can't fix the issue, please terminate my service!   ... View more

Hey @chicaneau    Exactly! I complain those issues right after the installation. No solution from them at all even a technician came. I keep asking for service termination but they won't let me do it without paying penalty.Then they sent you a sms to notify you that the connection is fine and the case is closed!   They want to send me another "faulty" modem yesterday but suddenly accused me that I still haven't sent the first faulty modem back even though the tracking showed "delivered" on 1/6! What do i keep the faulty modem for?? I told them many times that the line/NBN has no issue but their rubbish modem. The modem itself just couldn't handle the traffic and having serious design fault.       ... View more

Hi Shane,   You can find the screenshot of the tracking record from my previous message. The faulty modem was delivered on 1/6. ... View more

Received a call from one of your technicians but no solution as expected. He also said I didn’t return the first faulty modem and obviously TPG has no ideal what is going on. The tracking clearly showed delivered! ... View more

Hi,   11am will be the best time. ... View more

Hi, I just sent the results ... View more

Hi,   I replied the email from networktest@tpg.com.au directly.   The modem just stop working last night and it also stop working now!   ... View more

So sick to keep contacting TPG and keep being told to factory reset, reboot....... ... View more

Sent the test result to you TPG on 28/11, absolutly no reply even i sent a follow up email on 10/12. The below standard / inferior TP Link VR1600v just froze again the morning!   TPG still doesn't want to admit that the modem is poorly made and designed or contain bugs in the firmware.I asked for service cancellation but they want to charge me penalty even though they can't fix their issue. The next step will be talking to the ombudsman.  ... View more

Hi, Even with the new replacement modem, same thing just happened. I have to reboot it otherwise no internet connection but I can still connect to the wifi this time. Your line is fine. 100% sure it is the quality of the modem. I can see that I’m not the only one having the same issue. ... View more

Same issue here! TPG said they need to test their line but obviously it is the problem of the modem not the line! Not happy with it. ... View more