After numerous phone calls I wasn't able to get my speed back despite some of their reps telling me I could get it back. So now I'm stuck on 110/20. Seems they're increasing the downloads as a way of compensation but I would rather have 100/40. ... View more

I had a callback from TPG today... There's no going back to 100/40 by the looks From what i can gether this has been pushed by NBN Co so all the ISP's have been forced to follow.   Aussie Broadband still offer a 100/40 plan for $99 a month, but I wonder how long this will last for... ... View more

@pmjeff wrote: I am still awaiting a call back and its been over 24hrs. How did you get into contact with them? I just called TPG Helpdesk, spoke to someone in Tech Support who then handballed me to Accounts, who i could barely hear due to their awful mobile connection, and asked to be put thru to a supervisor, who had an even less understanding of my issue and a terrible mobile connection also. I asked for my previous plan of 100/40 to be reinstated and they were going to put me back on 50/20 when i told them to not touch anything at all and put me through to someone higher again so I ended up in the escalations dept. Finally! Someone who could understand the issue, she said she will put the request thru and it should take 24 hrs to kick in!   TPG Support has gone down the toilet over the last few months. ... View more

I contacted escalations this morning and they said they will put me back on the Superfast 100/40 They were not able to provide any explanation why i was changed to the SL 100/20 plan ... View more

I am prepared to go to the ACCC also. But will wait and see what TPG come back with first. ... View more

Thanks for the info!! ... View more

How long do these issues normally take to resolve? Is it a widespread issue in my area or just with TPG? NBN Co website lists my address as having no problems? My next door neighbours NBN is working fine... ... View more