I'm currently overseas (UK) and didnt activate international roaming in Australia before I left. I thought I could simply log in to my TPG account and activate it from the Control Panel. However, when I try to log in a security code is sent to my mobile which of course i cant access. Critically, I need text message security codes to manage my finances while im away (about 8 weeks). To make matters worse I accidentally logged out of my travel money account and cant get back in without text security codes - my finances are in a perilous state. Please help me ! Martin ... View more

I'm currently overseas and didnt activate international roaming before I left. I thought I could simply log in to my TPG account and activate it from the Control Panel. However, when I tried to log in to my account I got the following message "The requested URL was rejected. Please consult with the administrator". First I thought I needed to reset my password but this is impossible in any case without text security codes sent to my mobile. However the same message appears even when I simply click on the support tab on the account login page. Critically, I need text message security codes to manage my finances while im away (about 8 weeks). To make matters worse I accidentally logged out of my travel money account and cant get back in without text security codes - my finances are in a perilous state. Please help me ! Martin   ... View more

Since the New Year I have been unable to access overseas numbers using the TPG VoIP Gateway number 02 9007 7777. I am registered to use this number from both my landline and mobile phone. When I ring the VoIP Gateway number I am invited to enter the overseas number preceded with the access code and country code and ending with # eg 001144123456789#. However, all I ever hear is a busy tone.   I've contacted TPG tech and cistomer service on numerous occasions initially by phone and later, online due to Civid 19. This has wasted many hours of my time and not resulted in the problem being fixed. There is no follow-up from TPG to confirm that my service has been restored. However, TPG continues to charge me monthly for no service.   Is anyone else experiencing this issue ? ... View more