Hi, I just got my NBN installed today morning and received a message from TPG that my service is active and I can use the internet. But the internet is not working and the internet light on the router is off. I called to the technical support team to raise the issue and the asked my to reset the modem and all but nothing worked then they told me that a complaint has been raised to the engineering team and they would call me, but I haven’t received any call or email and did not get the complaint reference number also. TPG also deactivated the old adsl connection without nbn connection being active and now I am unable to use the internet. I also told the technical support lady that it is urgent as I work from home and cannot work without internet, but the TPG team doesn’t care at all and I am waiting for the internet to be activated. If nbn is not activated I should atleast have my adsl connection running as I have paid for it and did not ask for it to get deactivated till my nbn is active.
... View more
Hi all, I had my installation scheduled today in the morning and after the installation was done, I got a text message(screenshot attached) saying that if you need help in jumpering reply to this message with date and time you are available..I replied the date and time and cancelled all my plans, but no one came to do the jumpering..Then I called customer service and told my problem the guy, so he forwarded my call to a technical support guy named Mark..and then I told him that no one came to do the jumpering at the time that was scheduled, he said that a contractor will call me again to fix the time and date..and Mark was so rude and at the end he said that don’t call customer service again we won’t help you..I want to ask what kind of customer service is this???? Your guys are so rude to the customer and then they tell us not to call customer service because they won’t help...it’s been 16 days since I paid for the installation and the service..and till date it has not been done..and Our home is without internet from these many days..
... View more