Hi @Howardrebecca   Welcome to the Community!   We'd like to look into your account for better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more

Hi @eannabel , Thanks for your patience.Checking in our system shows your internet is working fine now. If there is any issue pls message me. Regards, Sajal ... View more