Thanks, Timothy, for taking the time to add your experience. I expect that you are right in saying that I won’t get any different answers. I’ve read through your previous posts and find it very disheartening that TPG can’t or won’t find a solution to our issues. I’ve only got a landline and a PC connected (via ethernet cable) to my modem. I haven’t had any issues with the landline just the internet. Once I disable/enable the network connection, it works fine for the rest of the time I’m on the computer. It’s still frustrating though that I have to do this nearly every time I log back in. In my case, I know that there is a workaround, but the fact that I need to use a workaround means that there is a problem. I’m not a techie but after reading so many posts, in this community, as well as others, where users have the same or very similar issues, I’m leaning toward the problem being a simple setting change in the modem but I wouldn’t know where to start looking. I found a post in the TP-Link community (https://community.tp-link.com/en/home/forum/topic/159075?page=1) which matched my issue but there was no solution there either. As yet I haven’t heard back from the TPG Moderator after sending them a PM with my details. I’ll give them a bit longer before I seriously considering moving to another ISP. Regards
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I have been with TPG for 13 years and not once, in this whole time, have I needed any technical support. Then along came the NBN. I was connected to the NBN in March 2020 and from day one I have had intermittent problems with connectivity using the TPG supplied modem - TP-Link Archer VR1600 v2. Three months later and after many hours trolling the internet for solutions, I came across this post which started in 2018. Here it is 2020 and it looks like the problem still exists. The issue in the post matched mine exactly:- All lights on the modem and NBN Connection Box are green and static Network Status = You’re connected to the Internet In Outlook = Send/Receive Errors (e.g.:- 0X8004210A – The operation timed out waiting for a response from the receiving (POP) server….) In Google Chrome = Various errors trying to connect to Google or any website (e.g.: This site can’t be reached. ERR_CONNECTION_TIMED_OUT or No Internet DNS_PROBE_FINISHED_NO_INTERNET). At first a reboot of my PC did the trick. Then it needed multiple reboots. Eventually I worked out that Disabling then Enabling the ethernet card via the Adapter Settings was the easiest solution as it meant I didn’t have to restart my PC. This has become almost a daily ritual. I even found a post in the TP-Link Community, from April 2019, (the link was provided by a TPG moderator in one of their posts) which also describe my issue to a T. Last comment made on 23/05/2020 without a resolution in sight. This means that neither TPG nor TP-Link technicians know what the problem is. I thought about buying a new modem, but then I came across another post where TPG explained as follows: - “The modem we provide is a standard modem and we’ve optimised the setup to complement our specifically configured modem settings. It is a reliable and efficient modem. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. As the Home Phone component of your bundle is encrypted for security, you will need to use our modem if you are to make and receive phone calls. Our modem is also pre-configured for internet access Some customers who do not use the home phone component of our bundle sometimes prefer to use their own NBN compatible modem. If this is the case, then our after sales support team can provide you with the settings required to configure your 3rd party modem with the settings required to access the internet.” Back to square one. I’d like to know whether anyone out there has managed to find a permanent solution to this problem?
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