Thanks for organising the upgrade. I'll give it a few weeks and will raise a fault if/when dropouts continue. ... View more

Thanks but I've been through this with technical support 4 times (at least, as tickets on my account would show), the end result is still frequent drop outs. I'm not interested in repeating the cycle another time, unless they can investigate without my involvement.. Upgrading the firmware will at least make me feel better, can you please organise this? ... View more

Thanks, the dropouts occur frequently, but I just put up with it now. My serial number is 00E0FC-J3N8W17509004255 ... View more

I'm having frequent dropouts as well, using this same modem. Can I please request the latest firmware be provided? Current is; Hardware version: VER.B Software version: V100R001C216B112 ... View more