Hi @sneighbourhome,
I've seen that the last time you have been in touch with our Technical Support Team was last February of this year.
Our initial test result shows a multiple dropouts on your connection unfortunately we need your cooperation to do a basic tests to identify what causes the issue.
We can definitely request a firmware upgrade for your modem/router but please be advised that doing the troubleshooting will also help in rectifying the dropouts on your service.
We'll get back to you as soon as we got an update for the modem firmware upgrade.
Regards,
