Can you please update the fireware on my Modem as there have been connection issues recently and I am hoping this will fix it. My modem details are below
Welcome to the Community!
We have edited your post as it contains your account username.
We will now request for the firmware to be upgraded, and keep you posted on the progress. May we also know what specific issue you are experiencing, so we can also have a specialist contact you for assistance?
Please send us a private message with your best contact number and available time to receive a call for troubleshooting.
Welcome to TPG Community!
I've managed to locate an account using your Community details and have found out that we've sent 2 modems already. If you could provide the Serial Number of the current modem, we'd be glad to request to upgrade the firmware for you.
Thank you sneighbourhome!
I realised that you wish to upgrade the firmware but upon running remote tests on your connection, I have detected drop outs which most likely will not be fixed by just upgrading it. I believe it's best if we can have our Technical Team to check and assist you on this first.
If it's fine with you, I'll organise a call back to be made. Kindly let me know of your best contact number and your most convenient time to receive a call via private message.