HG659 hardware ver B please provide firmware V100R001C216B113

[raz75]

Hi

Can you please update the fireware on my Modem as there have been connection issues recently and I am hoping this will fix it. My modem details are below

HUAWEI Home Gateway HG659

Hardware version

VER.B

Software versionV100R001C216B111

[Riezl]

Hi @raz75,

Welcome to the Community!

We have edited your post as it contains your account username.

We will now request for the firmware to be upgraded, and keep you posted on the progress. May we also know what specific issue you are experiencing, so we can also have a specialist contact you for assistance?
 
Please send us a private message with your best contact number and available time to receive a call for troubleshooting.

[Erika · Accepted solution]

Hi @raz75! 

The firmware has now been upgraded to V100R001C216B113. 

Please let us know should you need further assistance. 

Cheers, 

[raz75 · Accepted solution]

Awesome thank you very much!!

Gavin

[BasilDV]

You are welcome Gavin.

Have a good night!

[sneighbourhome]

I'm having frequent dropouts as well, using this same modem. Can I please request the latest firmware be provided?

Current is;

Hardware version: VER.B
Software version: V100R001C216B112

[Ahra_G]

Hi sneighbourhome, 

Welcome to TPG Community! 

I've managed to locate an account using your Community details and have found out that we've sent 2 modems already. If you could provide the Serial Number of the current modem, we'd be glad to request to upgrade the firmware for you. 

Cheers! 

[sneighbourhome]

Thanks, the dropouts occur frequently, but I just put up with it now.

My serial number is

00E0FC-J3N8W17509004255

[Ahra_G]

Thank you sneighbourhome! 

I realised that you wish to upgrade the firmware but upon running remote tests on your connection, I have detected drop outs which most likely will not be fixed by just upgrading it. I believe it's best if we can have our Technical Team to check and assist you on this first. 

If it's fine with you, I'll organise a call back to be made. Kindly let me know of your best contact number and your most convenient time to receive a call via private message. 

[sneighbourhome]

Thanks but I've been through this with technical support 4 times (at least, as tickets on my account would show), the end result is still frequent drop outs. I'm not interested in repeating the cycle another time, unless they can investigate without my involvement..

Upgrading the firmware will at least make me feel better, can you please organise this?