Please help urgently, I'm unable to use my phone service! The error that plays is that my "account has expired". It may be related to a change in payment method recently, but I should have no outstanding balance on my account. ... View more

Hi there,   I've recently acquired an ASUS RT-AC5300 router. Will this be compatible with my NBN setup? If so, what steps will I need to take to replace my current router (originally supplied by TPG)?   Thanks and regards! ... View more

Hi team TPG,   My partner and I both are with TPG on a SIM only plan and live in the same home (duplex). We both cannot make or receive calls and texts. It was working really well up until last week (7 Dec 2020). We thought it was a temporary outage that TPG/Vodafone/etc was resolving, so we waited a few days. It's now been more than a week and we still have to leave the house and walk outside of the complex to get signal.   We've gone through all relevant steps from this page - https://www.tpg.com.au/support/no_network.php. Because it's happening to the both of us, we can deduce that it's not a faulty SIM card nor device compatibility issue. Please help as we both run businesses from home, and this is impacting our work.   We're using -  Samsung Galaxy Note10 Lite iPhone 7 ... View more