Hi @mimmic25    Welcome to the Community!   We were able to locate your account using your community details and can confirm that the NBN NTD box is online. However, the modem/router doesn't have any attempt to connect to the NBN server.   We've created an article that will show you the correct setup for the NBN HFC service. Kindly check if it's correct and if not, please try to reset the router to factory default and reconfigure it again. NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide How to set up your TP-Link VR1600v modem Let us know how it goes. BasilDV   ... View more

Hello mimmic25, Thank you for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:  Username  Full Name  Full Address  D.O.B. I will reply ASAP on receipt of the above. Regards PeterW My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more