Hi @cmart7 ,   Thanks for raising this to us. We'd like to confirm if the device used to run the speed test was a Wireless/Smart Phone if so, the speed issue could be caused by a Wireless Interference.   We did an article that will help you eliminate this kind of issue. Please see links below,   Easy Steps to Improve Wi-Fi Connection In Your Home  Wireless Channel on your modem - what is it and why should I change it?  In the event that the issue still persist, please send me your account details (Username/Customer ID together with the address on file) so we can proceed with further investigation.   How do I private message (PM) in the community    Regards,    ... View more