Hi BasilDV,   I have already contacted NBNco directly and they advised that the BBU request must come through the provider. I feel like this is a pure waste of time, very poor customer service on both ends where the customer is left in the midst of a ping-pong game between TPG and NBNco handing this back and forth. ... View more

I have contacted NBNco and they have advised that the BBU installation must be arranged through the provider. I have PM's you my account details so you can look this up further for me. Thanks. ... View more

Hi @Riezl, I have seen that article, however I am looking to get the entire BBU itself installed first as I never had one installed by NBNco rather than just replacing the battery itself inside the unit. Any articles referring to that? ... View more