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Add Backup Battery Unit post-install

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Level 1a
Hi,

I'd like to know if it's possible to get a backup battery unit installed post installation. I'm at a new townhouse with NBN FTTP and the NBN install was completed without a BBU. I'd like to see if I can get one added and what the cost would be?
Thanks
3 REPLIES 3
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Moderator


Hi @MeisterG, we recommend having a read of this community article as well as the discussion as it may help address your

concern.

 

NBN backup battery (Fibre to the Premises Only)

 

Should you need further assistance, feel free to PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1a
Hi @Riezl,

I have seen that article, however I am looking to get the entire BBU itself installed first as I never had one installed by NBNco rather than just replacing the battery itself inside the unit. Any articles referring to that?
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Moderator

You may need to directly contact NBN Co. to check if it's possible to have a BBU installed at your property as it appears that the type of NTD installation done in your end no longer includes the BBU.

 

You may also PM us your TPG account details so we can pull up the account and look into this further.