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leonstrauss · ‎17-08-2021

The problem is now resolved. Matthew from the Technical Team called me and confirmed that there was no Busy Signal when the landline was engaged. I'm not sure what he did, but he chnaged something and now callers hear a Busy Signal as expected. Thanks for fixing this.

leonstrauss · ‎14-08-2021

This issue is still not resolved. I have not received any communication from TPG since Shane's reply on 05/08/2021 In the meantime I have carried out the following test which may provide more useful detail. (1) I initiated a call from my TPG landline to a non-TPG mobile. The landline is now engaged, as is the mobile. (2) Using a second non-TPG mobile, I called the first mobile. I received a voice message informing me that the mobile was engaged. (3) Using the second mobile, I called my TPG landline. I heard the ring tone continuously until I terminated the call several seconds later. The conclusion is that callers to my TPG landline do not hear a Busy Signal when the line is engaged. Please review this problem again. I look forward to receiveing a prompt solution. Thank you and kind regards Leon Strauss

leonstrauss · ‎05-08-2021

I am using the Oz Talk bundle with NBN. My landline telephone is connected to the modem. If someone calls me while I am already on another call, the caller does not hear a busy signal. Instead, they just hear the telephone ringing endlessly. Is there some way to enable a busy signal when the line is engaged? Thank you.

leonstrauss · ‎24-06-2021

Hello TPG I have a question about equipment requirements for TPG's NBN products. Your website https://www.tpg.com.au/nbn states: "Our NBN plans include a dual band 802.11ac Wi-Fi modem which provides amazing Wi-Fi speed and coverage." If I purchase a TPG NBN service, do I require just one single piece of equipment i.e. the Wi-Fi modem referred to above? At my address, the NBN service is FTTC. I assume the connections would be like this ... [ wall socket ]--- telephone cable ---[ TPG NBN modem/router ]---> Ethernet or Wi-Fi to my local devices i.e. I simply disconnect my ADSL modem and replace it with an NBN modem. Is my assumption correct? Or are the connections like this, which I have seen with NBN offerings from other NBN providers ... [ wall socket ]--- telephone cable ---[ NBN modem/router ]--- Ethernet cable ---[ existing Wi-Fi modem ]--> Ethernet or Wi-Fi to my local devices In this configuration, the NBN modem/router does not provide any Wi-Fi connectivity. And the existing Wi-Fi modem requires a WAN port to allow Ethernet connection to the NBN modem. My current ADSL Modem/router (provided by TPG) is a TP-link TD-W9970 v2. This device does not have a WAN Ethernet port. I hope you can clarify these points for me. Thank you for reading this. leon

leonstrauss · ‎27-08-2020

Still no useful response from TPG, either here in the Community, or from TPG Techops. Up until now we have always been very happy with TPG's technical service. But in this case, TPG have not presented any real explanation for the cause of this message. Very disappointing. We are planning to move our internet from ADSL to NBN. We have noit yet selected a NBN provider. We are losing confidence in TPG's technical support, and this may force us to select another NBN provider. Come on TPG, I know you can do better than this. Hope to hear from you soon. Thanks

leonstrauss · ‎18-08-2020

Current status of this query ... The original question "What is the cause of this failure?" has not been answered. TPG suggested that the overseas callers request assistance from their local telecom providers. The result ... the overseas telecom providers suggested that we request assistance from TPG. Note that the intercept message is spoken in English with an Australian accent. This suggests that the message originates somewhere in Australia. Messages from providers in other countries are typically spoken in the local language e.g. callers from Germany would hear messages in German, callers from Greece would hear messages in Greek etc. Surely someone somewhere must understand where this message comes from and what it really means. If it means there is congestion on the lines, it should say that. If it means some ofther kind of failure it should explicitly say that. To say that the number is not available is misleading, because callers can connect at other times. Any further comments from TPG? Thanks.

leonstrauss · ‎07-08-2020

Responding to questions from BasilDV. >When the international call was disconnected, did you notice if your internet was disconnected as well? No we did not observe any interruption to our internet connection. >Also, what time did it occur? This does not occur at any particular time. It usually occurs during the evening in Sydney i.e. morning in UK/Europe. This is simply the most convenient time for UK/Europe callers to call us. >Do you turn Off the modem every night? Yes, we turn off the modem every night. >Is the modem and home phone connected to the same wall socket via filter/splitter? Yes the home phone and modem are connected through a filter/splitter. I hope this helps. Thanks.

leonstrauss · ‎05-08-2020

TPG customer ID 6429558 Please advise if you need anything else. Thanks.

leonstrauss · ‎04-08-2020

OVERVIEW Calls to my home landline fail intermittently from callers in the UK and Germany. The caller hears 3 ring tones, followed by this message: "The number you have dialed is not available on this connection". Details are below. What is the cause of this failure? How can it be avoided? Thank you. DETAILS The callers have correctly composed my home phone number. They have called my number regularly for 20 years and they are familiar with making international calls. Callers from both the UK and Germany have described the same fault. The problem has only occurred after we subscribed to TPG. The problem did not occur when we were subscribed to Telstra. For example: (1) We successfully called a UK number yesterday. (2) After approximately 45 minutes the call was disconnected for unknown reasons. (3) The UK caller immediately called back but the connection failed with the above message. (4) The UK caller immedaitely attempted a second callback. This also failed as in (3) (5) The UK called attempted a third callback. This succeeded and the coversation continued.

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About leonstrauss

Re: How to enable a Busy Signal when my landline is engaged

Re: How to enable a Busy Signal when my landline is engaged

How to enable a Busy Signal when my landline is engaged

equipment requirements for NBN

Re: Calls to home phone fail. "The number you dialed is not available on this connection"

Re: Calls to home phone fail. "The number you dialed is not available on this connection"

Re: Calls to home phone fail. "The number you dialed is not available on this connection"

Re: Calls to home phone fail. "The number you dialed is not available on this connection"

Calls to home phone fail. "The number you dialed is not available on this connection"