@BasilDV wrote: Hi @hay13   For WiFi issues, it is possible that signal interference is causing it. We've created some articles that may help you improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? In case it did not improve, then you may need to reset the router.   If you'll order a new router, then the TP-Link Vx220-g2v might be given. You have the option to purchase a third party router if you are looking for an advance/gaming router.   BasilDV Thanks for this - the wifi is great when it works - no issues with speed but it just drops out and I have reset the router many times.  It's like it gets to a certain age and then just can't cope anymore.  Up until recently, it's been fine with no dropouts. ... View more

@Ahra_G  Could you please go ahead with the testing anyway.  I don't know whether it's the line dropping out or not because I am only connected by wifi with my laptop.  Are you able to see whether the whole connection has dropped out?   Thanks. ... View more

Thank you, @Anonymous  @Anonymous wrote: Hi @hay13,   I noticed that you have not yet contacted by our Account specialists team, I chased this with them and made another arrangement of call for tomorrow between 10-12NN AEST.   Let us know how it will go.   Cheers! ... View more

Thanks @Anonymous , I did respond by private message. @Anonymous wrote: Hi @hay13 ,   I will arrange one of our Account Specialists to contact you tomorrow to discuss information of plan upgrade to NBN superfast or ultrafast. Shoot me a private message with yyour best contact number and preferred tim tomorrow.   Regards,   @hay13 wrote: @Anonymous wrote: Hi @hay13 ,   Thanks for sending me your details, I was able to locate the account also confirm that the NBN Home Superfast and Ultrafast do not have a bundle VoIP service it is currently available for BYO modem/router. You will be able to use their own compatible modem.  For more details you can visit this article, High-Speed NBN BYO Modem Requirements      Let me know should you require further assistance.   Regards, Sorry, I'm not really sure what you mean.  I already have the modem/router that TPG supplied a while back and it was working fine with the boosted speed over the last five months with the phone working, too.  So, I'm not sure what my options are now.     ... View more

@Anonymous wrote: Hi @hay13 ,   Thanks for sending me your details, I was able to locate the account also confirm that the NBN Home Superfast and Ultrafast do not have a bundle VoIP service it is currently available for BYO modem/router. You will be able to use their own compatible modem.  For more details you can visit this article, High-Speed NBN BYO Modem Requirements      Let me know should you require further assistance.   Regards, Sorry, I'm not really sure what you mean.  I already have the modem/router that TPG supplied a while back and it was working fine with the boosted speed over the last five months with the phone working, too.  So, I'm not sure what my options are now. ... View more

@Anonymous wrote: Hi @hay13,   It appears that it has been applied to your account. We have raised this to our Technical Team so they can look into this further and one of our senior technical specialists will contact you.   Kindly await a call within the day.  @Anonymous I did receive a call but I didn't get his name and I need to speak to him again.  I rang and left a message but could you also please make sure that he has my message?   I was told that I needed to get a Cat 6 cable but I already have that, so all my end is fine but it's still the same speed, no ultrafast speed at all.  Thank you. ... View more

@Anonymous wrote: Hi @hay13, we'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call this evening. We will wait for your PM. Thank you. @Anonymous We've already done this last month and there was no problem, they just said that it hadn't been finished yet, so I'm wondering if it's been finished now.  They ran through everything and there was no point to that because it's all working fine at my end - it just needs to be switched over to the ultrafast plan at your end. ... View more

My speed still hasn't changed a month after we were told it was upgraded.  Any news? ... View more

@Anonymous  I sent you a message - apparently the rollout of the ultrafast hasn't been completed on my account, even though I received an email and text to say it had been.  He said somebody would text or email to say when it was complete. Can you please confirm? Thanks. ... View more

@Anonymous  I have sent you a message with my number. ... View more

@Anonymous     PING ms 3  DOWNLOAD Mbps 85.39  UPLOAD Mbps 38.33     @Anonymous wrote: Hi @hay13,   @Anonymous wrote: Hi @hay13,   I was able to locate the account and confirmed that the Free NBN Speed boost has been added to the service, please perform a reboot to the modem/router. Once the service is reconnected perform a speed test and post the result on this thread.   Regards,     Hi I also got the email and text and my download speed has not changed at all either wifi or connected by ethernet.  TPG only sent me the router last year but regardless, using ethernet, it should have been much faster but it's not.   Regards,     Hi I also got the email and text and my download speed has not changed at all either wifi or connected by ethernet.  TPG only sent me the router last year but regardless, using ethernet, it should have been much faster but it's not.   ... View more

Hi I also got the email and text and my download speed has not changed at all either wifi or connected by ethernet.  TPG only sent me the router last year but regardless, using ethernet, it should have been much faster but it's not. ... View more

How can I get someone from TPG to respond? ... View more

@David_M  I have sent you another PM - need some help, please. ... View more

Hi @David_M    I have replied to your PM.   Thanks   Penny ... View more