Keep doing speed test, Turned modem on and off few times, My average speed is 1.1mbps to 4.5mbps. And keep stop working. Now I cannot even watch youtube. Requested to swap internet plan from ADSL2+ to NBN. One of your staff(Apple) tried to connect specialist due to wrong address type has been registered by NBNco. But Ive got nothing until now. I am getting crazy to dealing with this for 5 months!! Please solve this out please!!!!!!!!!!!! ... View more

Hi, This is Sunghoon. I bought a brand new townhouse last year and there was no NBN in this area when it has built. So I switched from NBN to ADSL2+ as I had to move in from apartment to townhouse. And NBNco finished NBN construction in April this year and I also have noticed through both E-mail and letter. Basically ADSL2+ I am using now is terrible. I cannot even watch youtube while I am playing video game(Ping goes up from 30 to 1000) and I neverever seen this bad happening from anywhere else! My friend also used ADSL2+ with same Modem I am using it now but did not have problem at all. So I have to switch to NBN asap rather than complaining about internet speed every time! Since I have got letter from NBNco, I contacted you to switch immidiately and you said my flat still not ready for NBN. And that was about 3 months ago. And I probably called you 2 or 3 more times to see what is going on. But the answer was same. And I spoke to someone about 2 weeks ago and she said there is some problem of registering my address or something. So she was going to help me about escalation stuff. And I still did not get anything. I do not want to pay for this bull**. This is 100% of your technical problem. And I am still paying for this terribly slow internet that I neverever seen.    Please sort it out ASAP. Hope you are not going to let me down again.   ... View more