Hi @obkt5259,    It looks that this is for a TPG SG mobile service. You have reached the support for TPG Telecom Australia and I would like to refer you to the SG mobile support.   You may send an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/ ... View more

Hi @obkt5259   Could you provide more information about your query like, what type of new account? Is it here in the Community or new service account with TPG?   We are unable to provide any proper instructions with less information provided.   BasilDV ... View more