Hi @kiln1929,   Welcome to the Community!   I was able to locate your account using your community details and has upgraded the firmware of your modem.   Let us know should you need further assistance.   Cheers,   ... View more

@kiln1929 your modem is getting around 25 - 26 Mbps. Your concerns have been raised to our technical escalations team so they can investigate your concerns. Copper line quality and cable distance from socket to node are some of the factors that affect NBN Fibre to the Node speed. Our technical escalations team will contact you directly. ... View more