Hi @rplimer    Welcome to the Community!   We were able to locate your account using your community details and reviewed the case. Our sincerest apologies if the NBN installation was not completed due to weather hazard.   We understand that you've been in touch with your NBN Provisioning team and a new schedule has been booked to install the service.   Further updates will be given by your case manager as soon as it becomes available.   Stay safe. BasilDV ... View more