I have requested for home move service as I moved to a new place at 21 March. Due to the NBN shortage, I could not have internet supplied at my new place, and as I was suggested I preordered for the installation for my place. The thing is I am not using TPG NBN since 21 March as I moved to another place. However, since then I have been charged $59.99 twice for NBN supply. So, I am just confused why I am being charged if I am not getting service while I am already spending a lot on mobile data. Hope I will get clarification and justification on that. ... View more

I moved to new premises where I am not being able to have internet access because of some shortage in nbn supplies. As told by customer service personnel while moving out I took modem with me and left Black equipment which I believe is nbn tool in previous home where now tenant are living. So I am not sure if someone from tpg will take that from there or not as new tenant wish that to be removed from there. So my question here is why can’t we use the previous one black nbn box to access internet at my new home. I am a student and have online classes to attend which is being affected by the internet problem. Don’t have any alternative. Can’t use mobile data all the time. ... View more

I moved to new premises where I am not being able to have internet access because of some shortage in nbn supplies. As told by customer service personnel while moving out I took modem with me and left Black equipment which I believe is nbn tool in previous home where now tenant are living. So I am not sure if someone from tpg will take that from there or not as new tenant wish that to be removed from there. So my question here is why can’t we use the previous one black nbn box to access internet at my new home. I am a student and have online classes to attend which is being affected by the internet problem. Don’t have any alternative. Can’t use mobile data all the time. ... View more

I donot have telephone set with me. I have tpg bundle plan installation appointment. So is it possible to conduct nbn installation without telephone set ... View more