So I haven't had nbn for over 10 days now. Nbnco says there is an unplanned outage that they estimate will be fixed by last Saturday and I'll be updated which clearly didn't happen. I've rung tpg 3 times and they've just said it's down due to power outages in the area which are well and truly fixed by now (and we never lost power) so ?? An app ticket was raised to the engineering team then closed. They were going to get back to me in 24-48 hours and didn't. I've another app ticket in but who knows. Now nbnco says there's an unplanned outage next weekend. I'm incredibly disappointed by the lack of communication and have no idea how or even if I'll be compensated for the lack of a service I've paid for????? ... View more

I rang earlier to report a fault with my NBN connection and have received no further info. What's the best way to get an update? ... View more