Hi @azizmohamed   If you are on the NBN service, then it is normal as it is set to have a Dynamic IP address. If you are on the ADSL2+ service, then we need to check on it further as it is set to have a Static IP address.   Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more