Good Afternoon, I have tried to ask Tech Support to change my mobile number attached to my account as the old number is dead and gone. I can not log in to my account because it is attempting to send an SMS to my OLD mobile number. Tech Support say they cannot change my mobile number. They sent me a very basic form that has NOTHING on it whatsoever about changing or updating contact details. How am i meant to update my contact details with TPG? Scott ... View more

At 5am Adelaide time noticed I had lost all connection. TPG NBN. At about 6am it said something about a major outage at Greenfields Depot. Can you please provide more information? ... View more

Hi  An NBN tech attended today to install my TPG NBN but could not complete the task due to some issue with the fibre to the pit. I cannot take another day off work so could provisioning please escalate this to NBN immediately so the install can be completed today?   Scott ... View more

Good Morning,   I have taken time off work at my expense to attend my TPG NBN installation and the NBN technician has told me that the NBN fibre is faulty and he cannot complete the connection. He claims that someone from NBN has to check the fibre and correct the fault. He has not specified the nature of the fault.   Can someone please contact me to escalate the issue with NBN and have this matter rectified by an NBN tech TODAY Friday 25/09/20 at the LATEST.    I have used up my one day off of work allowed by my employer and cannot take further time off to wait on a solution. I have already lost a day's pay on a failed installation.   Please contact me as soon as possible on the mobile number associated with my TPG account.   Scott ... View more