Thank you for the update @Bruce4   We'd like to arrange a call from our Mobile team to check on this further. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community   BasilDV ... View more

Hi @Bruce4    Welcome to the Community!   We'd like to look into your account for better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   BasilDV ... View more