TPG Community

curtis192 · ‎01-12-2020

I haven't done the reset, but will do. It is the original TPG supplied modem. I will report back.

curtis192 · ‎30-11-2020

Hi, I am getting constant PPP disconnects on my NBN connection. This seems to be a problem across multiple service providers using the Sherwood (QLD) HFC network (I have seen reports from other users on Telstra/Internode/Aussie, etc.). 5 times since 6:30am I have been disconnected, once for around 9 minutes: ID Time Type Level Log Content 1 2020-11-30 08:46:19 PPP Information ppp3 rcvd [IPCP ConfAck id=0x2 <addr 118.x.x.x> <ms-dns1 203.x.x.x> <ms-dns2 203.x.x.x 2 2020-11-30 08:46:19 PPP Information ppp3 sent [IPCP ConfReq id=0x2 <addr 118.x.x.x> <ms-dns1 203.x.x.x> <ms-dns2 203.x.x.x 3 2020-11-30 08:46:19 PPP Information ppp3 rcvd [IPCP ConfNak id=0x1 <addr 118.x.x.x> <ms-dns1 203.x.x.x> <ms-dns2 203.x.x.x 4 2020-11-30 08:46:19 PPP Information ppp3 sent [IPCP ConfAck id=0x1 <addr 10.x.x.x>] 5 2020-11-30 08:46:19 PPP Information ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.x.x.x>] 6 2020-11-30 08:46:19 PPP Information ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 7 2020-11-30 08:46:19 PPP Information ppp3 rcvd [PAP AuthAck id=0x1 ""] Trying to connect bits deleted for brevity….. ID Time Type Level Log Content 65 2020-11-30 08:37:46 PPP Information ppp3 sent [LCP TermReq id=0x3 "Peer not responding"] 66 2020-11-30 08:37:46 PPP Warning ppp3 LCP down 67 2020-11-30 08:37:46 PPP Error ppp3 LCP down 68 2020-11-30 08:37:46 PPP Error ppp3 Peer not responding I guess this is an NBN rather than TPG issue, but since TPG are *my* provider, they should be sorting it out. Not happy. And I don't have time to talk to someone who doesn't understand what the issue is in some far off flung country.

curtis192 · ‎16-10-2020

What you are suggesting disables the ability to have all devices on site connect via VPN without each device having a seperate configuration. Where was the warning that this was being disabled? Bye bye TPG!

curtis192 · ‎15-10-2020

OK, an update. A 'fake news' update, but an update from TPG: "We've been recently advised that VPN is not a feature that is supported by that modem. We are currently working with them to see if something else can be done about this." Now, given: 1) I have had this option on this actual modem in the past, and I have used it to connect a VPN 2) The manual states VPN as a configuratin option 3) This image https://community.tpg.com.au/t5/image/serverpage/image-id/1589iE032182F36E51CFE/image-size/large?v=1.0&px=999 from the TPG community shows that their is a VPN tab (that is MISSING from my router) on the configuration screens I find the above from TPG extremely hard to believe. Still, I've gone back to them to keep up the pressure.

curtis192 · ‎14-10-2020

I am unsure as to why this issue is still ongoing. It surely cannot be that difficult to investigate the cause. Worst case, send a new modem that does have the correct VPN setting and take the faulty one back. This is very frustrating. @Shane wrote: Hi @mgobbo2018, At the moment the issue with the missing VPN page on our supplied modem/router is still under investigation, send us your account details (Username/Customer ID together with the address on file) so we can notify you when update becomes available. Here is how, How do I private message (PM) in the community Regards, Hi, I'm also missing the VPN option 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Can you please let me know why this is the case, and how to resolve it as soon as possible. I rely on this option to ensure safe internet access for my kids. Regards

curtis192 · ‎02-10-2020

Not as yet. Waiting for 'Engineering' to get back to me. I'll post back up here when I get a resolution.

curtis192 · ‎28-09-2020

Hi, I went into my modem today to configure a VPN (I am sure I have done this within the past 6 months) to find the VPN 'section' of the advanced setings is missing. My firmware is 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Has TPG taken that configuration away? Anyone else on this version of firmware still have the VPN 'section'? Regards.

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About curtis192

Re: Constant NBN disconnects

Constant NBN disconnects

Re: Missing VPN Setup on Archer VR1600v v2

Re: Missing VPN Setup on Archer VR1600v v2

Re: Missing VPN Setup on Archer VR1600v v2

Re: Missing VPN Setup on Archer VR1600v v2

Missing VPN Setup on Archer VR1600v v2