Hi @lejallec ,   Welcome to the community!   I am sad to learn that you're having issues receiving emails. I suggest to raise this directly to our postmaster to get real-time update, you may reach by sending emails directly to postmaster@tpg.com.au.   Let us know should you require further assistance.   Regards,   @lejallec wrote: Hi  All    For few  days, at least from 25 Nov 2021 , my wife doesn't receive  or receive really late some emails sent to her  <myname@tpg.com.au>  I have checked tpg mailbox using  TPG post office and her mailbox is not  full, emails are not in trash or spam    Emails are pulled automatically by Thunderbird and deleted from TPG post office when pulled  so mail box is never full . I also checked spam  /junk  directory  of  Thunderbird    Problem is random , happening not all the time.  and started to happened at least from 25 NOV  Now : 26-11  19H26 - I sent  1 test email from my professional account  and  it was delivered straight in less than 5mn   , - I sent 1 email from my gmail account to same tpg address , no  error from gmail but was not received 20 mn later ...    Sound that some emails are randomly dump,  lost or abnormally delayed  (especially from gmail sender)....   She is using this email for business and not  getting reliable  email  mailbox isn't good...  Thanks  for any support   or  to let me know if any known issue ?    Christian   ... View more

Hi Hope you have been well. May i ask a question please. When i send an emaill the recipent advises me that the email has to be retrieved from the junk folder. Can you please advise what i can do to resolve this. * Using Thunberbird 91.2.0 32 Bit Thank you. ... View more

Hi @lejallec    Welcome to the Community!   We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Postmasters for further investigation and updates will be given as soon as it becomes available.   Stay safe, BasilDV ... View more