HI @nayhtetlin,    TPG Australia & TPG Singapore are 2 separate entities. Kindly send an email to Singapore Mobile Team at support@tpgmobile.com.sg so they can provide further assistance.   You may also reach out to their  social media pages: Instagram: https://www.instagram.com/tpgsingapore Facebook: https://www.facebook.com/tpgmobilesg/   Thanks!  ... View more