Hi @Haddouken    Welcome to the Community!   We tried to locate your account using your community details to no avail. For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated in this article: Slow speed issue   Feel free to search Community for help with your issue, or send your TPG username or customer ID number via PM to assist you accordingly.   How do I private message (PM) in the community?   BasilDV ... View more