Hi @WhyNot,   There are many factors that can affect your connection and that is why we are here to assist!  It will be a great help if the Ombudsman has committed in helping you however as a consumer, you will still be required to coordinate with us directly in order to resolve your complaints.   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.    In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:   • Troubleshooting a Slow Internet Connection • Easy Steps to Improve Wi-Fi Connection In Your Home • Wireless Channel on your modem - what is it and why should I change it   Let us have your Customer ID or username via private message so we can assist you further.    Thanks!  Ahra_G   ... View more