Ye the nbn box lights are all on and I fixed the issue by going to the modem settings and changing some stuff there so I'm back online now. Thanks ... View more

Wow what a trash service. At this point they are just lying to you. A technician didn't show up to my first appointment yesterday and you've had 5 missed appointments. I seriously think they just lying about appointments just to get money from us customers. I've had no internet since Nov 2nd 2020 since they cut off my adsl and now they ignoring my messages and calls about technician not showing up ... View more

Its January 19th and I'm still waiting for NBN. I registered on November 27th and every update I get from that point on is nothing but " We are waiting..."allow to 5 business days for an update" and I never recieved anything that appears to make any progress at all. My case should be priorities over others since I've been waiting close to 3 months and its still taking forever and it's looking like it's gonna take another 2+ plus months before my issue is fix Terrible service ... View more

3 days ago they told me they waiting for nbn for an update and I still haven't received anything. I'm just wondering, why does it take so long for nbn to give you guys details of what needs to be done? At this point I'll be suprise if I even get my nbn box installed this year. My old internet has been cutoff since November 2nd and I have been force to use my phone data for over a month. Im starting to believe either NBN is slow on solving issues or tpg is just taking their time and don't care about the problems its doing to customers without internet for months ... View more

Has there been any new update??? This has taken way too long. Call me or email for new updates please ... View more

I received no call today and I've been waiting for 2 days. I'm in need of my internet and i need to cancel asap so I can go back to my old internet. This customer service is unbelievable bad. If this takes any longer, I will contact the TIO to contact tpg to cancel my service ... View more

Ok thanks for replying, but I was expecting a call today. Anyway for tomorrow, if you can guys can call me around 12-4 because I'm workin at 5 Thanks ... View more

Please, this service has done nothing but put stressed to my life. I have had no internet access for days since my old adsl was turned off and I can't deal with this anymore. Just approve my cancellation so I can go back to my old internet. Thanks ... View more

Do you guys purposely not reply to other questions and just pick the ones you guys want to answer. I WANT TO CANCEL MY NBN SERVICE You guys insist on sending a technician even though I don't have a nbn box installed in my house and I have also explained why my address says its nbn ready is because there are 2 houses in the same address and the other is connected to nbn already. I am not about to pay 90 a month for a service I can't use, so please contact me so I cancel my nbn and get a refund for the money I paid for the service and set-up I never received and I will return the modem which is unused. I have already posted my cancellation on this community and emailed cancel@tpg.com.au but no response but a computer email. If this takes any longer, I will contact the TIO to get my NBN cancelled so I can go back to my adsl internet ... View more

After being on a call again with tpg support and telling them that my address has two separate houses and that my neighbours are connected to nbn which is why on their database it shows that my address is nbn ready, they refuses to send a technician to install an NBN Box to my house after paying $200 for NBN with Set-up fee included, They keep asking questions that I have answered and provided and after realising they got nothing else to say, they transfer me to another person who then asks for the exact same question until they are also have nothing to say which then leads to "we gonna need to investigate" after hearing this exact same quote everyday for the days. I am done with tpg horrible support that refuses to try to understand my situation but thinks they are experts and know everything even after telling them what's my issue and how to solve it. its crazy how they can just refuse to send a technician when in fact my payments include the set up fee. So at this point, I am cancelling my NBN because they expect a house with no installation box to magically start using NBN. SUCH A DISAPPOINTING SERVICE, I CAN'T BELIEVE SUCH BUSINESS EXIST THAT PRETTY MUCH SCAMS THEIR CUSTOMERS. UNBELIEVABLE ... View more

Ye its a shame but at least u still got your adsl working because mine has been cut off and its been 3 days since I have no internet and I still dnt have any details whether a technician is coming to install the NBN box VERY DISAPPOINTED ... View more

That's exactly the problem I'm relying on my issue. I have already talked to customer support and they told me according to their database I already have the NBN box and antenna installed but the problem is I don't have the NBN box or antenna but just the modem I received 2 days ago. The house has never been connected with NBN but ADSL which is why I changed after finding out my address is available for Fixed wireless NBN   Hopefully, yall can understand my issue and can resolve this as soon as possible because I can't access my NBN until an NBN box and antenna is installed   Thanks ... View more