TPG Community

BasilDV · ‎15-11-2020

Hi @jackcat Thanks for raising this with us. Upon checking the account, the home phone status is 'Unfinancial'. You've already consumed the $20 prepayment balance for your phone service. We've created an article that will guide you in checking the usage online. Refer to this article: TPG My Account - Checking your calls and usage online You may consider an Add-on if you always use your phone service to call outside. Check our page for more details: NBN plans BasilDV

BasilDV · ‎05-11-2020

Hi @jackcat Welcome to the Community! We were able to locate your account using your community details and learned that the status of your Phone service is unfinancial. This means that you don't have enough balance to make a phone call. You may add a balance by accessing your account here: https://www.tpg.com.au/myaccount or call our Accounts and Billing team on 1300 993 011 for further information. BasilDV

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About jackcat

Re: Unable to make outgoing calls

Re: OCA 0163