I’m an existing TPG broadband customer & purchased a $20 prepaid SIM. I have been charged $40 before receiving the SIM. When signing up, there was no information on being charged for 2 months worth of a no lock in contract plan. Why am I charged $40? ... View more

Hi, my TPG modem is on its way but the property I have moved into has no NBN Connection Box. The NBN wall socket is there but the connection box must have been taken by the previous owner/tenant. How do I organise this? I’ve tried emailing Support and sent a PM to a moderator but no reply yet. Thanks for your help in advance. ... View more