Hi, Currently on a 100/40 FTTN Plan with TPG. We have been with TPG for just over 10 years. For the past 8 weeks we have been experiencing slower than usual download speeds, and the connection seems to become unresponsive for very brief amounts of time (less than 1 minute). During those times access does not work at all. I have followed troubleshooting guides and isolated the VDSL modem to be connected via ethernet directly for a single machine and can still replicate the issue. I have then tried other Machines to rule out an issue with the computer. I have attempted a factory reset on the modem today but I am still seeing very slow speeds. The tpg speed test site advises 10Mbps Down / 30 Mbps up at best but seeing lower download speeds as well (5 Mbps). For comparison we used to get ~94 Mbps down and ~36 Mbps up. We seem to have full line sync. I havent seen any outage information on your site or NBN co to suggest there is a problem. Thanks in advance.
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