Hi @JoshV    Welcome to the Community!   We were able to locate your account using your community details and gone ahead to test the line. You are correct, the modem is getting a full sync with 106 Mbps Downstream and 43 Mbps Upstream.   We'd like to arrange a call from our Tech team to further check this issue. Please send me a PM with your preferred time and best number to be contacted tomorrow.   How do I private message (PM) in the community   BasilDV ... View more