Hi @aatish0karki ,   Welcome to the community!   We'd love to help and get to the bottom of this, we're able to locate the account using your community details. We will raise this to our NBN Provisioning Team and have them contact you to discuss details fo the NBN Box. Please confirm your best contact number and preferred time.   For reference: How do I private message (PM) in the community    Regards,     ... View more