Hi @6880361   Welcome to the Community!   Based on the image that you've provided, it says that your Fetch box hasn't been activated. Did you contact your Fetch provider as advised on the screen? If not, please contact your Fetch provider first as you've advised that the internet is working.   Also, please make sure that your credit card or debit card account is updated as you currently have a remaining balance on the account. Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online   BasilDV ... View more