Hi @Jamestanawat,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection   We can confirm that the service installation has been completed. Internet connection has also been detected based on the result of our remote tests.    Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support   Note: We have modified your post as it contains your service address for your security and privacy.    Regards, Ahra_G ... View more