Hi @Rizz78   Welcome to the Community!   We understand that the service is working the same day you processed the payment.   Let us know if you need further assistance.   BasilDV ... View more

Hi @kjc,   I responded to your initial post located here.   To better understand the situation, please post a speed test result on this thread using a desktop/laptop connected via LAN/Ethernet cable also another test using devices connected via Wi-Fi for comparative test purposes.   On top of that, send me your account details (Username/Customer ID together with the address on file) so we can perform remote test on our end.   How do I private message (PM) in the community   I will wait for the test result and your account details.   Regards,       Good luck with this - i have been having the same issues for 2 months. will be moving to aussiebroadband very soon, as my neighbour has this and has zero isues ... View more

Hi @Rizz78 ,   We can see that the Free modem/router request is still in progress, we like to set your expectation it was a subject for approval. Consignment number will be sent via SMS once it becomes available.   Regards,   @Rizz78 wrote: A few weeks ago I called TPG to upgrade my modem and was told I would receive it for free if I signed up for an 18 month contract, which I agreed to. I received no notification of the plan change or that my modem had been sent. A community mod told me that he had looked up my info, and that my modem would be sent the next day (two-three weeks ago) Yesterday I spoke with someone at TPG and they informed me that my modem would be sent that day. I have still received no notification for the dispatch of the modem, nor has my account been charged the postage fee which I was told would be $10. I really don’t want to waste more phone credit for someone to placate me and say that my modem has been sent.   ... View more