Yep, Confirmed. Just bought a game on Steam and during the download, I have have been disconnected me again. Here I come, Dodo! ... View more

Pretty sure I have noticed a relevant pattern to the dropouts. If im correct, TPG are disconnecting me (can only be on purpose) while I am downloading something large, whether it be via Browser, Steam/Xbox apps, Updates/Patches (Eg. Nvidia). I have noticed really really really sh!t speeds on downloads for a while now, even before the disconnections.   They are about to lose a customer. Ive been tempted to jump to Dodo for a while. But this would be the final straw. Not to mention a disgusting business practice, which consumer affairs will be hearing about. Its bad enough that TPG got too lazy to support their own Email system (something literally every ISP in the world does). Its bad enough my own TPG email addresses has been BLOCKED BY TPG AS SPAM multiple times, causing me to not be able to send email from my phone for almost a year (Which Basil helped solve)! Its bad enough normal common everyday emails from places like Amazon and my Real Estate Agents are being flagged as SPAM, and TPGs garbage email system wont allow me to unmark them as SPAM, because they wont support it anymore (Even when the Messaging Company has not taken over support yet, so no one supports it right now), and the SPAM options are no longer available in settings. But to purposely disconnect me when i am using a higher data rate is f$%&ing disgraceful act. This will be TPGs downfall, once i collect enough data as proof to report it. ... View more

Yeah, I have this issue too. Constantly dropping out and i have to restart the router. Its getting really annoying. I need to contact TPG asap about it. I just cant be bothered with the basic first level troubleshooting im going to be forced to, even though ive done it so many times, i know the results of it all. And I know its going to take months to resolve, even though a new router will most likely fix it. Thats the problem with being in Support myself. Expecially considering the useless email situation where no one will support it, because its in partial migration to TMC (cant access spam in settings to unblock legit emails). ... View more

The emails have been released and received now. Thanks ... View more

@Roy_L wrote: Just tried this on my HG659 but could not find ACL in Internet - Network Security. Only 3 topics there, Firewall, DMZ and Application Filter (which sets up blocking for selected apps on selected devices). Maybe because my modem was supplied by iPrimus, not TPG? Had a couple of breakthroughs and now working on my PC. Note- I am using Windows 10 Pro. Tried it with my laptop using Win 10 Home - doesn't work. First, must login with full admin privileges. This requires username which is last 4 digits of serial number plus last 4 digits of Mac and password which is the @ symbol followed by last 6 digits of S/N plus last 6 digits of Mac. Now can access ACL and add samba. Next, must activate smb on Windows 10 PC. Press Windows key and R on keyboard. Type in optionalfeatures.exe and press enter. Expand smb 1.0 CIFS and tick all boxes. Restart when requested. Continue with webbpj's excellent directions and should work.  A bit more info. Upgraded my laptop from Win 10 Home to Pro. Did not help. Backed up all my laptop data and did a clean install of Win 10 including deleting all partition on HDD. This removed all of the Dell software etc. Followed the procedure above and it now works. Thanks bud, I needed to turn on SMB also. Nothing was working. Was driving me crazy. ... View more

Hopefully TPG can stop blocking their own customers internal email addresses ... View more

It appears to have sent this time. Thanks ... View more

I have changed the password. No I still cant send emails. Changing the password was never going to fix this issue. ... View more

Yeah, im not able to change the password. Why would TPG restrict the length I can have my password at? I expect to be able to use the password I want to use. Believe it or not, the longer a password is, the more secure it is. Seriously, the stupid decisions some companies make.... Baffling. ... View more

Ill reset it whne I can, but maybe they could add @TPG addresses to a whitelist, so i my legit email account i pay TPG to use doesnt keep getting blocked by TPG themselves. Fantastic work practice there. Especially mind-blowing to me who has worked in Email support for over 12 years (Exchange/Domino). ... View more

Ok, but its not the cause. Ive had the same password for 11 years, and it works fine.   Being my primary email, do i have to change the entire account/internet password? ... View more

Done ... View more

yes i am able to send from webmail. its only blocked from sending via my phone. its the only device i use for it ... View more

Same error as always. The issue hasnt changed from the original post and screenshots   TPG has blocked my TPG email address as SPAM again. ... View more

This issue has just started again today. Could TPG please unblock my primary TPG email address and stop blocking their own legit TPG email addresses as SPAM? That would be really handy. ... View more

Thanks ... View more

So after I turned off Sending authentication on ‎22-08, and the test email sent successfully, I assumed this was resolved. I havent sent an email from my phone since, until last night, where it failed again.   I cant imagine sending from a TPG account would not require authentication, so I dont know why it worked, or why anyone here let me change that setting. But i guess if it got me off their back about my issue, they were happy to leave me to it, and not care.   Either way, I still cant send emails from my phonem, and have tried everything. ... View more

Well, its fixed. And the solution is the stupidest, most annoying thing.   Not expecting it to work, I decided to try turning off 'Require authentication to send emails', and that worked. I cant imagine why this setting changed a year ago, and I wouldnt have expected it to not need authentication to be able to send. I swear i tried this when it first happened too. ... View more

Yes, Changing the password was not necessary, as it has worked correctly everywhere for over 10 years.   Thanks for the reponse. Ill look through the linked info. ... View more

 FYI, this was never resolved. Support simply gave up.   It stopped working for no reason, and I have never been able to send emails from my phone since.   Very poor service. ... View more

I work in outlook/lotus notes support. Which is why I was able to tell easily it was fake. Thanks for the confirmation ... View more

PM'ed you, and Screenshot attached. ... View more